Site Help and FAQ
At Gaia Films we believe the customer comes first and that is why we endeavour to make shopping with us as pleasurable and easy as possible. We hope the list of frequently asked questions below will be of help to you. If however you have any comments, questions or problems that aren't covered below, you can e-mail us at help@gaiafilms.co.uk.
How to use this site
- What is my shopping basket?
- How do I buy a product?
- How do I know what's in my shopping basket?
- How do I remove items from the shopping basket?
- How do I change the quantity of items that I have selected?
- After I've added items to the shopping basket, how do I check out?
Payment, Security & Privacy
- What forms of payment do you accept?
- Is it safe to use my credit/debit card?
- Can I pay by cheque?
- Do you accept international orders?
- Will my personal details remain private on your site?
- What are cookies and why do you use them?
Shipping Costs, Delivery Times and Returns
- How much is postage and packing?
- How soon will my order arrive?
- What is your policy on returning items?
Technical Problems
- I've tried to make an order on-line and it seems to have gone wrong, what do I do?
- It says I need JavaScript in order to shop here — what can I do?
- I'm using Opera 5 and I'm having problems with your site — what can I do?
- I'm using AOL and I'm having problems with your site — what can I do?